On the Select Data Source page, click Enter data about the replying party manually.To open the wizard, click Add Relying Party Trust.In the console tree, go to AD FS > Trust Relationships > Relying Party Trusts. ![]() Under Genesys Cloud Signing Certificate, click Download Certificate.Under Integrations, click Single Sign-on.Single sign-on will not work using the desktop app in this configuration.Ĭonfigure Microsoft ADFS Get the certificate for ADFS configuration If you have configured an Azure Conditional Access policy that requires a browser extension, you will need to use a Genesys Cloud supported browser that has the Azure AD extension installed. The Genesys Cloud desktop app does not support the installation of browser extensions.Clock skews between Genesys Cloud and your identity provider cannot be greater than 10 seconds. The problem might be caused by the length of the clock skew between the SP and the IdP. This problem can result in users getting locked out of their single sign-on when logging in. There is a general problem when a Service Provider (SP) receives a SAML response from an Identity Provider (IdP) and their system clocks are not in sync. If one certificate becomes invalid or expires, the backup certificate will preserve the integration. ![]()
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